How does the Service Desk handle my call?

• All initial customer service and support calls should first be logged with the Service Desk quoting your Company reference number. You can do this by either calling on:1800 1029 570 or emailing: servicedesk@audatex.in

• If the Service Desk is unable to resolve your enquiry on the first call to us, we will give you an Incident Number for reference

• Depending on the nature of the problem, your call will then be escalated from 1st to 2nd level, within the Service Desk, and if necessary onto a 3rd level support team for resolution

• Our service levels focus on answering 85% of your phone calls to us within 30 seconds, with an abandoned call rate of below 6%

• Wherever possible we will aim to respond to and resolve the majority of Service Desk calls within 4 hours

• If at any time you feel your call is not being handled appropriately then please invoke the escalation process below:

In the first instance contact Amit Bhardwaj by:
Direct dial: +91 11 43120016
Mobile: 09873064305
Email: amit.bhardwaj@audatex.in

Then contact Tarun Talwar, Head of Operations by:
Direct dial: +91 11 43120010
Mobile: 09717078822
Email: tarun.talwar@audatex.in